About Patients

Patient Support Information

What You Need to Know

Your patients will receive the ConvaTec Starter Kit™ blue travel tote along with the samples and accessories you prescribe. The ConvaTec Customer Interaction Center (CIC) then follows up with your patient with a phone call to answer any questions they may have concerning kits or the application/ removal of their ostomy products.

CIC has WOC nurses on staff and available for your patient if they have questions concerning products, suppliers, support groups or lifestyle challenges. We are here to help.

To speak with a ConvaTec WOC Nurse call the ConvaTec Customer Interaction Center at 1-800-422-8811 or visit www.convatecstarterkit.com to order your patient ostomy samples today.

Skin Care for Patients

Prevention is a crucial part of a successful peristomal skin care regimen. You can help your patients living with an ostomy prevent peristomal skin issues by providing them with helpful skin care tips.

Healthy Peristomal Skin Care Practices tips:

  • Mold or cut the opening of your skin barrier to the stoma's size before you apply the pouch.
  • For cleansing, use soaps that don't leave residue. This ensures that the adhesive will stick. Also, try to avoid soaps with fragrance. They can irritate the skin.
  • If you notice leaking effluent change your barrier immediately.
  • Use accessories to help achieve a better fit.
    Click here to learn more about using accessory products

As a general rule, healthy peristomal skin should look the same as skin anywhere else on the body. Often times, when the barrier is removed the patient will notice some redness from the adhesive. That's normal. If the redness does not go away, however, it could be the sign of a peristomal skin issue. Discomfort is another sign that their peristomal skin is not healthy.

Remember:
It does not take much time or a large amount of effluent touching the peristomal skin for it to be damaged. The damage is not always easy to detect. That's why you should have your patients familiarize themselves with a tool such as the Peristomal Skin Issue Identification and Management Guide*. This way, they will know the warning signs and how to manage the skin issue.

  • Convatec Moldable Technology™ Skin Barriers
  • Choosing the Right Adhesive
  • The Difference Between Flat and Convex?

ConvaTec Moldable Technology™ Skin Barriers

How to create a secure fit?

This innovative mold-to-fit skin barrier eliminates the need for scissors, and can be shaped with fingers to create a customized stoma opening. It gently hugs the base of your stoma for optimum security.

  • Flexible adhesive expands and contracts, moving with your stoma.
  • Easy and simple to use.
  • Lets you create an ideal fit while helping to protect your skin.

Cut-to-Fit Skin Barriers

With cut-to-fit skin barriers you need to trace a template of your stoma opening to the back of the skin barrier and cut out the opening.

Here's how.

  • Trace the outline and use scissors to cut.
  • Be sure to leave a 1/8" gap around your stoma.
  • Use of paste is recommended to close any gaps.

Durahesive®(extended wear) Skin Barriers

Durahesive® skin barriers are designed for liquid output. Unlike other skin barriers that may break down around liquid output, Durahesive® skin barriers swell up to protect the stoma. This special effect, called turtlenecking, creates a more secure seal without harming the skin.

Ideal for:

  • Liquid Output

Stomahesive® (standard wear) Skin Barriers

Stomahesive® skin barriers provide an additional option for people with urostomies. This reliable skin barrier provides excellent security because of a special formula that enables the skin barrier to adhere to both dry and moist skin. It holds firmly to skin while protecting against irritating output.

Flat

Flat Skin Barrier

Flat skin barriers tend to be less noticeable under clothes and are the more flexible option. They are ideal for stomas that protrude more than 1/2".

Ideal for:

  • Protruding Stomas

Convex

Convex Skin Barrier

Convex skin barriers use a specially designed ring to create a convex shape to help fit stomas that are flush, retracted or protrude less than 1/2". They are available in pre-cut or moldable convexity.

Ideal for:

  • Flush or Retracted Stomas
  • Stomas in a Skin Fold or Crease

Choosing the Right Pouch

Whether your patients choose a 1-piece or 2-piece ostomy system depends on their lifestyle and personal preferences. The chart below is a useful tool for helping your patients understand the advantages and limitations of the various pouch types and systems.

Ostomy Systems

2-Piece

Because you can remove just the pouch vs. the entire ostomy system, this allows you to easily and quickly change the type of pouch you use based on your activity for the day. Both drainable and closed-end pouches are available with these systems. ConvaTec offers 2 systems in the 2-piece line: SUR-FIT Natura® and Esteem synergy® ostomy systems. Each system is different and made to fit individual preferences

1-Piece

One-piece systems are simple to use. The one-piece system is completely removed each time you need to change your system. It is available in drainable and closed-end versions.

POUCHING CHOICES

People living with an ostomy have a range of pouching needs, which is why ConvaTec offers a broad line of pouching options.

Closed-End Pouches

  • Clean & Neat. Unlike a drainable pouch there's no messy emptying, cleaning up and resealing. You get a fresh start every time you change.
  • Fast & Easy. Because you remove the pouch vs. draining and cleaning it changing time is quick! Simply apply a fresh pouch and you're on your way.
  • Security & Versability. These pouches are sealed for protection against leakage at the bottom, so you feel secure and confident.

 

Drainable Pouches

These pouches can be emptied several times a day when you choose. With a range of features and closure options you can find the one that's right for you.

Urostomy Pouch Closure

People living with a urostomy have unique needs, which is why ConvaTec offers a pouch product line especially for urostomies. ConvaTec urostomy pouches have an anti-reflux valve, comfort panels and a choice of two types of taps.

 

Urostomy Night Drainage

Night Drainage sets allow you to hook your pouch up to a bedside container. This allows you to sleep through the night without having to get up to empty your pouch.

 

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Patient Support Information

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